Last Updated: August 31, 2026

Welcome to Sugoi Drop.

These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of www.sugoidrop.com (the "Website") and your purchase of products from Sugoi Drop.

The Website and its products are operated by:

M/S RAKTEEM JANA
Trading as: Sugoi Drop
Srirampur, Ankri Srirampur
Pursurah, Hooghly
West Bengal – 712401
India

In these Terms, "Sugoi Drop", "we", "us" and "our" refer to M/S RAKTEEM JANA, trading as Sugoi Drop.

"You", "your", "customer", "user" or "visitor" refers to any person who accesses the Website, uses our services or purchases products from us.

By accessing our Website, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website or place an order.
 

1. Eligibility

By using the Website or placing an order, you represent that:

• You are legally capable of entering into a binding agreement under applicable law; and

• The information you provide to us is accurate and complete.

If you are placing an order on behalf of another person or entity, you confirm that you have the authority to do so.
 

2. Website Use

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Website for any unlawful or fraudulent purpose

• Attempt to gain unauthorised access to the Website or its systems

• Interfere with the security or operation of the Website

• Introduce malicious code, viruses or other harmful material

• Scrape, copy or systematically extract Website content without our written permission

• Use the Website to impersonate another person or entity

• Use our Website or services to conduct fraudulent transactions

• Attempt to circumvent any security, access-control or technological measures

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect our Website, business, customers or third parties, subject to applicable law.
 

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on the Website are accurate and up to date.

However:

• Product colours may vary depending on your device or screen settings.

• Product images may include styling or presentation elements that are not included with the product.

• Minor variations in colour, print placement, measurements or appearance may occur due to manufacturing and printing processes.

• Product availability may change without notice.

• We may correct errors or update product information at any time.

Nothing in these Terms excludes any rights you may have under applicable consumer-protection law.
 

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities available for purchase

• Discontinue products

• Modify product specifications

• Correct product availability information

• Cancel orders where a product is unavailable or cannot reasonably be supplied

If we cancel an order because a product is unavailable after payment has been made, we will provide an appropriate refund in accordance with our applicable refund policy.
 

5. Pricing

Prices displayed on the Website are stated in Indian Rupees (INR), unless otherwise specified.

Prices may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors.

Where applicable, taxes, shipping charges or other applicable charges will be displayed during checkout or otherwise communicated before completion of the purchase.
 

6. Pricing and Listing Errors

We make reasonable efforts to maintain accurate pricing and product information.

However, technical, typographical or other errors may occasionally occur.

If an obvious pricing or listing error affects an order, we may contact you to confirm whether you wish to proceed at the correct price.

If the order cannot reasonably be fulfilled because of such an error, we may cancel the affected order and refund any amount already paid for that order.

Nothing in this section limits any rights available to you under applicable law.
 

7. Orders

When you place an order through our Website, you are making an offer to purchase the selected products.

After placing an order, you may receive an acknowledgement or confirmation that your order has been received.

An order acknowledgement does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to refuse or cancel an order in circumstances including:

• Product unavailability

• Suspected fraud or unauthorised activity

• Incorrect pricing or product information

• Incomplete or inaccurate customer information

• Shipping or delivery limitations

• Technical errors

• Duplicate or unusually large orders requiring verification

• Other circumstances where fulfilment is not reasonably possible

If we cancel an order after payment has been received, the applicable amount will be refunded in accordance with our refund procedures.
 

8. Order Information

You are responsible for ensuring that the information provided during checkout is accurate and complete.

This includes:

• Name

• Phone number

• Email address

• Shipping address

• Billing information, where applicable

• Product and size selection

• Any other information necessary to process your order

If incorrect information provided by you causes a delivery failure, additional shipping costs, return-to-origin shipment or other expense, we may handle the resulting situation in accordance with our shipping and refund policies and applicable law.
 

9. Payments

Payments may be processed through third-party payment service providers.

By initiating a payment, you confirm that:

• The payment information you provide is accurate;

• You are authorised to use the selected payment method; and

• The transaction is not fraudulent or otherwise unlawful.

We do not request your card PIN, banking password, OTP or similar authentication credentials.

Payment providers may have their own terms and privacy policies governing payment processing.
 

10. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timelines communicated on the Website or during checkout.

Delivery timelines may vary depending on factors including:

• Delivery location

• Courier availability

• Weather

• Transportation conditions

• Public holidays

• Regional restrictions

• Operational disruptions

• Incorrect or incomplete address information

• Circumstances beyond our reasonable control

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to a shipping or logistics provider, delivery may be affected by circumstances outside our direct control.
 

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.

Please carefully verify your:

• Name

• House/building number

• Street/locality

• City

• State

• PIN code

• Contact number

We are not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer, subject to applicable consumer rights and our applicable shipping/refund policies.
 

12. Delivery Attempts and Undelivered Orders

If a courier or logistics provider is unable to deliver an order because of circumstances attributable to the recipient, such as an incorrect address, unreachable phone number, refusal to accept the shipment, or repeated failed delivery attempts, the shipment may be returned to us.

Where an order is returned to us, the applicable refund, re-shipping or other resolution will be handled in accordance with our Shipping, Cancellation and Refund Policy and applicable law.

Any applicable shipping or return-to-origin charges will be handled in accordance with the relevant policy and applicable law.
 

13. Cancellation of Orders

You may request cancellation of an order by contacting us as soon as possible.

Cancellation may not be possible once an order has been processed, packed, shipped or otherwise entered the fulfilment process.

Where cancellation is successfully accepted, any eligible refund will be processed according to our refund procedures and applicable law.

Nothing in this section limits any statutory cancellation or consumer rights that may apply to a particular transaction.
 

14. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to our applicable Return, Refund and Cancellation Policy.

Customers should review that policy before placing an order.

Where a product is eligible for return, exchange or refund, the applicable eligibility conditions, timelines and procedures will be specified in that policy.

Nothing in our policies is intended to exclude or restrict any mandatory consumer rights available under applicable law.
 

15. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect or materially different from what you ordered, please contact us promptly using the contact information provided on our Website.

We may request information such as:

• Order number

• Photographs or video of the product and packaging

• Description of the issue

• Other information reasonably necessary to investigate the complaint

We will assess the issue and provide an appropriate resolution in accordance with our applicable policies and consumer-protection laws.
 

16. Product Care and Customer Responsibility

Customers are responsible for following any care instructions provided with products.

Damage resulting from misuse, improper washing, improper storage, unauthorised alteration, normal wear and tear or failure to follow care instructions may not qualify for replacement, return or refund unless otherwise required by applicable law.
 

17. Intellectual Property

Unless otherwise stated, the Website and its contents are owned by or licensed to Sugoi Drop.

This includes, without limitation:

• Website design

• Logos

• Brand names

• Product photographs

• Graphics

• Illustrations

• Text

• Product descriptions

• Layout

• Videos

• Other original content

These materials are protected by applicable intellectual-property laws.

You may access and use Website content for personal, non-commercial purposes in connection with using our Website and purchasing our products.

You may not reproduce, modify, distribute, sell, publicly display, publish, create derivative works from or commercially exploit our Website content without our prior written permission, except where permitted by law.
 

18. Trademarks

"Sugoi Drop" and associated logos, names, graphics and branding are the property of Sugoi Drop or their respective owners, where applicable.

Nothing in these Terms grants you any licence or right to use our trademarks without prior written permission.

Third-party trademarks displayed on the Website remain the property of their respective owners.
 

19. User-Generated Content

If the Website allows you to submit reviews, photographs, comments, feedback or other content ("User Content"), you remain responsible for the content you submit.

By submitting User Content, you represent that:

• You have the right to submit the content;

• The content does not knowingly violate applicable law or another person's rights;

• The content is not fraudulent, misleading or defamatory; and

• The content does not contain malicious software or harmful material.

Where permitted by applicable law, you grant Sugoi Drop a non-exclusive, royalty-free licence to use, reproduce, display and distribute User Content for purposes related to operating, promoting or improving our business and services.

We may remove User Content that we reasonably believe violates these Terms or applicable law.
 

20. Website Content and Availability

We make reasonable efforts to keep the Website operational and information reasonably accurate.

However, the Website may occasionally be unavailable because of:

• Maintenance

• Technical problems

• Server or hosting issues

• Security incidents

• Internet or telecommunications failures

• Third-party service failures

• Other circumstances beyond our reasonable control

We do not guarantee that the Website will always be available, uninterrupted, error-free or completely secure.
 

21. Third-Party Websites and Services

The Website may contain links to third-party websites, services or platforms.

These links may be provided for convenience.

Sugoi Drop does not control third-party websites or services and is not responsible for their content, availability, security, privacy practices or terms.

Your use of third-party services is subject to the applicable third party's terms and policies.
 

22. Limitation of Liability

To the maximum extent permitted by applicable law, Sugoi Drop will not be liable for indirect, incidental, special or consequential losses arising from your use of the Website or services where such liability may lawfully be excluded.

This may include losses arising from circumstances outside our reasonable control, such as third-party service interruptions, telecommunications failures or other external events.

However, nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including rights and remedies available to consumers under applicable law.
 

23. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include, without limitation:

• Natural disasters

• Floods

• Fires

• Epidemics or pandemics

• War

• Civil unrest

• Government restrictions

• Strikes

• Transportation disruptions

• Internet or telecommunications failures

• Power outages

• Courier or logistics disruptions

• Cybersecurity incidents

• Other events beyond our reasonable control

Where reasonably possible, we will take appropriate steps to minimise the effect of such events on our customers.
 

24. Fraud Prevention and Order Verification

To protect customers and Sugoi Drop from fraudulent transactions, we may conduct reasonable verification of orders.

This may include verifying:

• Customer information

• Contact details

• Payment information or payment status

• Delivery address

• Order patterns

Where we reasonably suspect fraud, unauthorised activity or misuse, we may delay, refuse or cancel an order, subject to applicable law.
 

25. Privacy

Your use of the Website and our handling of personal information are also governed by our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how we share it and the rights available to you under applicable law.
 

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, products, services or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

The updated Terms will apply to future use of the Website and future orders after they become effective, subject to applicable law.

We encourage you to review these Terms periodically.
 

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where permitted by law.

The remaining provisions will continue to apply to the extent permitted by applicable law.
 

28. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean that we have waived our right to enforce that provision in the future.
 

29. Governing Law and Disputes

These Terms are governed by the applicable laws of India.

Subject to any mandatory consumer-protection rights or jurisdictional requirements applicable to you, disputes arising from the use of the Website or purchase of products from Sugoi Drop shall be subject to the jurisdiction of the competent courts in India.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable consumer-protection law.
 

30. Contact Us

If you have questions regarding these Terms, your order or our services, please contact us:

M/S RAKTEEM JANA
Trading as: Sugoi Drop
Srirampur, Ankri Srirampur
Pursurah, Hooghly
West Bengal – 712401
India

Phone: 9883963620
Email: sugoidrop@gmail.com
 

31. Acceptance of These Terms

By accessing the Website, placing an order or using Sugoi Drop's services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, subject to your rights under applicable law.