Frequently asked questions

We provide FREE shipping on all orders.

1. Payment deducted but order not confirmed: If the amount has been deducted from your account but your order was not confirmed, theamount is usually refunded automatically to your original payment method within 12–24 hours. If you do not receive the refund within this timeframe, please email us at sugoidrop@gmail.com or hi@sugoidrop.com, and our team will assist you.2. Payment getting declined: If your payment is declined every time you try to place an order, please log out of your account, log back in, and try the checkout process again.

If you need to cancel or modify your order, please contact us as soon as possible at sugoidrop@gmail.com or hi@sugoidrop.com with your order number and the changes you would like to make.We can accommodate cancellation or modification requests only if your order has not yet been processed, packed, or shipped. Once the order has entered processing or has been shipped, changes or cancellations may no longer be possible.For faster assistance, please mention your order number in the email subject and include the exact modification required.

To request a return or exchange, please email us at sugoidrop@gmail.com or hi@sugoidrop.com within 2 days of receiving your order.Please include your order number, the reason for the return/exchange, and clear photos/videos of the product if applicable. Our team will review your request and guide you through the next steps.For an exchange, the requested size/product will be subject to availability. The product must be in its original condition and, unless the request is for a defective, damaged or incorrect product, should be unused, unworn and unwashed, with tags and packaging intact.Please note that returns/exchanges are not accepted solely due to a change of mind or incorrect size selection, unless otherwise specified under our applicable return policy.

If your order has crossed the expected delivery date or the tracking information shows an incorrect delivery status, please don't worry. Courier tracking updates can sometimes be delayed or incorrectly updated.Please contact us at sugoidrop@gmail.com or hi@sugoidrop.com with your order number and tracking details. Our team will check the shipment status with the courier partner and help resolve the issue as soon as possible.