Last Updated: August 31, 2026

At Sugoi Drop, we want you to have a smooth and transparent shopping experience. This Cancellation, Return & Refund Policy explains when orders can be cancelled, when products may be returned or replaced, and how refunds are processed.

Sugoi Drop is operated by:

M/S RAKTEEM JANA
Trading as: Sugoi Drop
Srirampur, Ankri Srirampur
Pursurah, Hooghly
West Bengal – 712401
India

Email: sugoidrop@gmail.com
Phone: 9883963620

By placing an order with Sugoi Drop, you agree to the terms of this policy, subject to your rights under applicable law.
 

1. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible after placing the order.
 

Cancellation before processing

Cancellation requests may generally be accepted when the order has not yet entered the packing, production or shipping process.

If the cancellation request is successfully accepted, any eligible payment already made will be refunded.
 

Cancellation after processing or dispatch

Once an order has been packed, processed, handed over to a courier, dispatched or otherwise entered the fulfilment process, cancellation may no longer be possible.

If you no longer wish to receive an order that has already been dispatched, please follow the applicable return/refusal process rather than treating the shipment as a cancellation.

We recommend contacting us as soon as possible if you wish to cancel an order.
 

2. Made-to-Order or Customised Products

If a product is specifically made, printed, customised or prepared for you after an order is placed, cancellation may not be possible once production or preparation has started.

This restriction does not affect your rights in relation to products that are defective, damaged, incorrect or otherwise covered by applicable consumer-protection law.
 

3. Returns

Returns are accepted only where the product meets the applicable return conditions described in this policy.

Unless otherwise specified for a particular product, a return request should generally be raised within 2 days of delivery.

To request a return, contact us at sugoidrop@gmail.com and provide:

• Order number

• Customer name

• Reason for the return

• Photographs of the product, where applicable

• Photographs of the packaging, where applicable

• Any other information reasonably required to assess the request

A return request does not automatically mean that the return has been approved. We may review the circumstances and provide return instructions where the product is eligible.
 

4. Condition of Returned Products

Unless the return relates to a defective, damaged or incorrect product, the product should generally be:

• Unworn

• Unused

• Unwashed

• Unaltered

• In its original condition

• Accompanied by original packaging, tags or accessories where applicable

Products that have been worn, washed, altered, damaged through misuse or otherwise used may not be eligible for return unless the issue relates to a manufacturing defect or another circumstance covered by applicable law.

We may refuse a return where the product has been materially altered from the condition in which it was delivered, subject to applicable consumer rights.
 

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible and preferably within 2 days of delivery.

Please provide clear photographs or video showing:

• The damaged product

• The packaging

• Shipping label, where available

• The nature of the damage

We may request additional information where reasonably necessary to investigate the issue.

If the product is confirmed to have been damaged before or during delivery and is eligible for a remedy, we may offer an appropriate resolution, which may include:

• Replacement

• Refund

• Another appropriate remedy

The resolution will depend on the circumstances and applicable law.
 

6. Defective or Manufacturing Issues

If you believe that a product has a manufacturing defect or significant quality issue, please contact us promptly after receiving the product.

We may ask for photographs, video or other information to assess the issue.

If the product is determined to be defective and the complaint is covered by our policy or applicable law, we may provide an appropriate remedy such as:

• Replacement

• Repair, where applicable

• Refund

• Another remedy required or permitted by applicable law

Normal wear and tear, accidental damage, misuse, improper washing, improper storage or failure to follow product-care instructions may not be considered manufacturing defects.
 

7. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us within 2 days of delivery.

Please provide:

• Order number

• Photograph of the product received

• Photograph of the packaging/shipping label

• Description of the discrepancy

If we confirm that an incorrect product was sent, we will provide an appropriate resolution, which may include replacement, return or refund.
 

8. Product Different From Description

If you believe that the product you received is materially different from its description, specifications or representation on the Website, please contact us within 2 days of delivery.

We will review the complaint and, where the product is confirmed to be materially different from what was ordered, provide an appropriate remedy in accordance with this policy and applicable law.

Minor variations in colour, print placement, measurements or appearance may occur due to manufacturing processes, printing techniques, photography, lighting or differences between individual screens and may not necessarily constitute a product defect.
 

9. Size and Fit

Customers are responsible for selecting the appropriate size based on the size information provided on the Website.

A change-of-mind request solely because a product does not fit as expected may not qualify for a return or refund unless otherwise stated on the product page or required by applicable law.

We strongly recommend reviewing the applicable size chart before placing an order.

Where a size exchange is offered for a particular product, it will be subject to availability and the conditions stated on the Website.
 

10. Change of Mind

Unless specifically stated otherwise for a particular product, we do not guarantee returns or refunds solely because a customer has changed their mind, no longer wants the product, or does not like the product after receiving it.

This does not affect your rights where a return, refund, replacement or other remedy is required under applicable consumer-protection law.
 

11. Return-to-Origin (RTO) Shipments

An order may be returned to us by the courier as Return to Origin (RTO) in circumstances such as:

• Incorrect or incomplete delivery address

• Incorrect PIN code

• Recipient unavailable

• Recipient refusing delivery

• Repeated failed delivery attempts

• Recipient unreachable by phone

• Other delivery issues attributable to the recipient

If an order is returned to us, please contact us regarding the available resolution.

For prepaid orders, any refund will be handled in accordance with the applicable refund terms and applicable law.

For Cash on Delivery (COD) orders, no refund is due where no payment was collected. If you wish to have an RTO order shipped again, additional shipping or handling charges may apply where permitted and will be communicated to you before re-dispatch.

Nothing in this section limits any rights you may have under applicable law.
 

12. Refusal of Delivery

If you refuse to accept a shipment, the shipment may be returned to us by the courier.

Refusing delivery does not automatically constitute a cancellation or qualify an order for an unconditional refund.

The resulting order will be handled according to the applicable cancellation, return and refund terms.

Where applicable, we may contact you to determine whether you would prefer re-delivery, return processing or another available resolution.
 

13. Return Shipping

Where a return is approved because we sent an incorrect, defective or damaged product, we will generally arrange or bear the applicable return shipping cost, subject to the circumstances and applicable law.

For other approved returns, return shipping arrangements and costs will depend on the applicable product and return policy.

We will communicate the applicable return instructions before the product is sent back.
 

14. Refunds

Once an eligible refund has been approved, we will initiate the refund within 3–5 business days, unless otherwise required by applicable law or the payment provider's processing requirements.

The time taken for the refunded amount to appear in your account may depend on your:

• Bank

• Card issuer

• Payment provider

• UPI provider

• Other financial institution

Accordingly, the date on which the refund appears in your account may be later than the date on which Sugoi Drop initiates the refund.
 

15. Refund Method

Where possible, refunds for prepaid orders will generally be processed through the original payment method used for the transaction.

Depending on the payment method and circumstances, the payment provider may determine how the refund is credited.

For Cash on Delivery orders, where a refund is applicable, we may request appropriate bank-account, UPI or other payment details necessary to process the refund.

We will not ask you to provide sensitive authentication credentials such as your OTP, PIN, banking password or card PIN.
 

16. Partial Refunds

Where only part of an order qualifies for a refund, we may issue a refund for the eligible product or portion of the order rather than the entire order.

Any applicable shipping, discount or other adjustments will be calculated based on the circumstances of the transaction and applicable law.
 

17. Promotional Discounts and Offers

If an order was placed using a promotional code, discount, bundle offer or other special promotion, the refund or return value may be affected by the terms of that promotion.

Where a promotional offer requires multiple products to qualify for a discount, returning one or more products may affect the value of the discount applied to the original order.

Any refund will be calculated in accordance with the applicable offer terms and applicable law.
 

18. Non-Returnable Products

Certain products may be identified as non-returnable on their product page or at the time of purchase.

Where a product is non-returnable, this will not affect your rights relating to products that are defective, damaged, incorrect or otherwise covered by applicable consumer-protection law.
 

19. Products Covered by a Manufacturer Warranty

If a product is sold with a separate manufacturer's warranty, certain warranty-related issues may be handled directly by the manufacturer or authorised service provider.

Where appropriate, we may assist you in contacting the relevant manufacturer.

This does not exclude or limit any rights or remedies available to you under applicable law.
 

20. Return Approval and Inspection

Where an inspection is reasonably necessary to determine whether a product qualifies for a return, replacement or refund, we may review the product and supporting evidence.

Inspection may include reviewing:

• Product condition

• Packaging

• Photographs or videos

• Order information

• Manufacturing or printing issues

• Damage

• Signs of use or alteration

• Other relevant circumstances

Approval of a return or refund will be based on the applicable policy, the circumstances of the complaint and applicable law.
 

21. How to Request a Cancellation, Return or Refund

To contact us regarding a cancellation, return, replacement or refund, please email:

sugoidrop@gmail.com

Please include:

Subject: Cancellation / Return / Refund – [Order Number]

And provide:

• Order number

• Name used for the order

• Registered phone number

• Email address used for the order

• Reason for the request

• Relevant photographs or videos, where applicable

Providing complete information helps us process your request more quickly.
 

22. Processing of Requests

We will review requests based on the information provided and may contact you if additional information is required.

Submitting a request does not guarantee approval.

Where a request is approved, we will provide instructions for returning the product or explain the applicable refund/replacement process.

We will not unreasonably delay the processing of an eligible request.
 

23. Fraudulent or Abusive Returns

We reserve the right to investigate suspected fraudulent, abusive or repeated misuse of our return, refund or replacement process.

Examples may include:

• False damage claims

• Returning a different product

• Returning a used or altered product while claiming it is unused

• Repeated fraudulent refund requests

• Manipulation of order or payment information

Where permitted by law, we may refuse or restrict requests associated with fraudulent activity and may take appropriate action to protect our business and customers.

Nothing in this section limits any legitimate consumer rights.
 

24. No Waiver of Consumer Rights

Nothing in this Cancellation, Return & Refund Policy is intended to exclude, restrict or waive any consumer rights, guarantees, remedies or protections that cannot lawfully be excluded or waived under applicable law.

Where applicable law provides a customer with rights that are more favourable than those described in this policy, the applicable legal requirements will prevail.
 

25. Changes to This Policy

We may update this Cancellation, Return & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

The updated policy will apply to orders and requests made after the updated policy becomes effective, subject to applicable law.
 

26. Contact Us

For questions regarding cancellations, returns, replacements or refunds, please contact:

M/S RAKTEEM JANA
Trading as: Sugoi Drop
Srirampur, Ankri Srirampur
Pursurah, Hooghly
West Bengal – 712401
India

Phone: 9883963620
Email: sugoidrop@gmail.com

We will review your request and respond within a reasonable period and within any timeframe required by applicable law.