Shipping & Delivery Policy

Last Updated: August 31, 2026

This Shipping & Delivery Policy explains how Sugoi Drop processes, dispatches and delivers orders placed through www.sugoidrop.com.

Sugoi Drop is operated by:

M/S RAKTEEM JANA
Trading as: Sugoi Drop
Srirampur, Ankri Srirampur
Pursurah, Hooghly
West Bengal – 712401
India

Phone: 9883963620
Email: sugoidrop@gmail.com
 

1. Order Processing

Orders placed through our Website are processed after successful order confirmation and, where applicable, payment verification.

We generally aim to process and dispatch orders within 0–7 business days from the date of order confirmation.

Processing time may vary depending on:

• Product availability

• Order volume

• Product type

• Customisation or made-to-order requirements

• Payment verification

• Operational circumstances

If a specific dispatch or delivery date is communicated at the time of order confirmation, that date will apply where reasonably possible.
 

2. Dispatch

Once your order has been processed and packed, it will be handed over to an appropriate courier, logistics provider or postal service for delivery.

We may use registered domestic courier companies, logistics providers and/or India Post or other postal services depending on the delivery location and operational requirements.

After dispatch, you may receive shipping or tracking information through the contact details provided with your order, where tracking is available.
 

3. Delivery Locations

We currently offer delivery to locations that are serviceable by our available courier and logistics partners within India.

Delivery availability may vary depending on:

• PIN code

• Courier serviceability

• Remote or restricted locations

• Temporary logistics restrictions

• Other operational limitations

If a particular delivery location is not serviceable, we may contact you to arrange an alternative address or another appropriate resolution.
 

4. Estimated Delivery Time

Delivery times depend on the destination and the courier or logistics provider handling the shipment.

The estimated delivery timeframe displayed on the Website or communicated during checkout/order confirmation is an estimate and may vary.

Delivery may take longer because of circumstances including:

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Courier delays

• High shipment volumes

• Remote-location delivery

• Government restrictions

• Strikes or other operational disruptions

• Incorrect or incomplete address information

• Recipient unavailability

• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist with delivery-related issues when they arise.
 

5. Delivery Address

Orders will be delivered to the address provided by the customer during checkout.

Customers are responsible for ensuring that the delivery information is complete and accurate.

Please carefully verify:

• Full name

• House/building number

• Street/locality

• City

• District

• State

• PIN code

• Mobile number

Once an order has been dispatched, changes to the delivery address may not always be possible.

If you provide an incorrect or incomplete address and the shipment cannot be delivered as a result, the shipment may be returned to us.
 

6. Tracking

Where tracking is available, tracking information may be provided to you through email, SMS, WhatsApp or other communication channels associated with your order.

Tracking information is generally provided by the relevant courier or logistics provider.

After an order has been handed over to the courier, tracking updates may depend on the courier's scanning and reporting systems.
 

7. Delivery Attempts

Courier and postal providers may make one or more delivery attempts depending on their operational procedures and the destination.

You may be contacted by the delivery provider using the phone number provided with your order.

To avoid delivery problems, please ensure that:

• Your phone number is correct and reachable

• Someone is available to receive the shipment where required

• The delivery address is accurate

• The PIN code is correct

Sugoi Drop is not responsible for delivery failures caused by incorrect information or circumstances attributable to the recipient, subject to applicable consumer-protection law.
 

8. Delayed Delivery

We aim to deliver orders within the estimated timeframe communicated to you.

However, delivery is performed by third-party courier, logistics or postal providers, and delays may occur.

If your shipment is delayed, please contact us at sugoidrop@gmail.com or 9883963620.

We will make reasonable efforts to assist you by checking the available shipment information or coordinating with the relevant delivery provider.

While we cannot guarantee the performance of a third-party courier, we will not disregard legitimate delivery complaints and will provide reasonable assistance in resolving them.
 

9. Failed Delivery and Return to Origin (RTO)

A shipment may be returned to Sugoi Drop as Return to Origin (RTO) in circumstances including:

• Incorrect or incomplete address

• Incorrect PIN code

• Recipient unavailable

• Recipient unreachable

• Repeated failed delivery attempts

• Recipient refusal to accept the shipment

• Delivery location being inaccessible or unserviceable

• Other circumstances determined by the courier or postal provider

If an order becomes RTO, please contact us so that we can determine the appropriate next step.

Depending on the circumstances, available options may include:

• Re-dispatch of the order

• Refund for an eligible prepaid order

• Another appropriate resolution

For COD orders where no payment was collected, there is no payment amount to refund.

If you request re-dispatch of an RTO shipment, additional shipping or handling charges may apply where permitted. Any applicable charges will be communicated before re-dispatch.

Our handling of RTO shipments is also subject to our Cancellation, Return & Refund Policy.
 

10. Refusal of Delivery

If you refuse to accept a shipment, the courier may return the shipment to us.

Refusal of delivery does not automatically constitute cancellation or guarantee an immediate refund.

The order will be handled in accordance with our applicable Cancellation, Return & Refund Policy and applicable law.

If you no longer want an order, we recommend contacting us as soon as possible rather than refusing delivery after dispatch.
 

11. Damaged Packages

If the package appears visibly damaged at the time of delivery, we recommend documenting the condition of the package before opening it.

Where possible:

• Take photographs of the outer packaging

• Record a video while opening the package

• Keep the packaging and shipping label

• Do not discard the packaging until the issue has been resolved

If the product inside is damaged, contact us promptly and preferably within 2 days of delivery.

Please refer to our Cancellation, Return & Refund Policy for information about damaged or defective products.
 

12. Wrong or Missing Items

If you receive:

• The wrong product

• The wrong size

• A missing item

• An incorrect quantity

• Another fulfilment-related issue

please contact us promptly and preferably within 2 days of delivery.

Please provide your order number and clear photographs or video where appropriate so that we can investigate the issue.

If we confirm that an error occurred during fulfilment, we will provide an appropriate resolution in accordance with our Cancellation, Return & Refund Policy and applicable law.
 

13. Partial Shipments

In some circumstances, items from the same order may be shipped separately.

This may occur because of:

• Product availability

• Warehouse or fulfilment considerations

• Different dispatch locations

• Courier or logistics requirements

If your order is shipped in multiple packages, tracking information may be provided separately where available.
 

14. Cash on Delivery (COD)

Where Cash on Delivery is offered, availability may depend on the delivery location, order value, product and courier serviceability.

COD orders may be subject to additional verification before dispatch.

We may contact you to verify a COD order using the contact information provided during checkout.

If an order cannot be verified or appears suspicious or fraudulent, we may cancel or hold the order subject to applicable law.
 

15. Prepaid Orders

For prepaid orders, payment must be successfully confirmed before the order is processed for dispatch.

If an order is cancelled by Sugoi Drop because the product is unavailable or the order cannot reasonably be fulfilled, any eligible amount already paid will be refunded in accordance with our Cancellation, Return & Refund Policy and applicable law.
 

16. Delivery Confirmation

Delivery may be confirmed through the tracking information provided by the courier or logistics provider.

We may also send delivery-related notifications to the email address, phone number or other contact information provided with your order.

If tracking indicates that an order has been delivered but you have not received it, please contact us promptly so that we can investigate the issue with the relevant delivery provider.
 

17. Incorrect or Incomplete Contact Information

We rely on the information provided during checkout to communicate with you and facilitate delivery.

If your phone number or email address is incorrect, we may be unable to contact you regarding:

• Delivery attempts

• Address verification

• Order confirmation

• Shipment updates

• RTO situations

• Other order-related matters

Please ensure that the contact information provided during checkout is accurate.
 

18. Delivery to Remote or Restricted Areas

Certain remote, rural, restricted or otherwise difficult-to-service locations may require additional delivery time.

In some cases, the courier may deliver to a nearby serviceable location or collection point depending on its operational procedures.

If a location cannot be serviced, we may contact you to discuss available options.
 

19. Delays Beyond Our Reasonable Control

Sugoi Drop will not be responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Floods

• Fires

• Severe weather

• Epidemics or pandemics

• War

• Civil unrest

• Government restrictions

• Strikes

• Transportation disruptions

• Courier or postal disruptions

• Internet or telecommunications failures

• Power outages

• Other unforeseen events

Where reasonably possible, we will take appropriate steps to minimise the impact of such circumstances on your order.
 

20. Shipping Charges

Any applicable shipping charges will be displayed during checkout or otherwise communicated before the order is completed.

Shipping charges may vary depending on factors such as:

• Delivery location

• Order value

• Product

• Shipping method

• Courier availability

• Promotional offers

Where free shipping is offered, the applicable conditions may be specified on the Website or during checkout.
 

21. International Shipping

Unless explicitly stated otherwise on the Website, Sugoi Drop currently focuses on domestic deliveries within India.

If international shipping is offered for a particular product or order, additional shipping charges, customs duties, taxes, import restrictions and other applicable charges may apply.

Any such charges that are the responsibility of the customer will be communicated where reasonably possible.
 

22. Contact Us

If you have any questions or concerns regarding shipping or delivery, please contact us:

M/S RAKTEEM JANA
Trading as: Sugoi Drop
Srirampur, Ankri Srirampur
Pursurah, Hooghly
West Bengal – 712401
India

Phone: 9883963620
Email: sugoidrop@gmail.com

We will make reasonable efforts to assist with shipping and delivery-related issues.
 

23. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping processes, logistics partners, services, business practices or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically for the latest information.