Last Updated: August 31, 2026

This Privacy Policy explains how M/S RAKTEEM JANA, trading as Sugoi Drop ("Sugoi Drop", "we", "us", or "our"), collects, uses, stores, and protects personal information when you visit or use www.sugoidrop.com (the "Website"), place an order, contact us, or otherwise interact with our services.

By using our Website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain consent for the processing of personal data in accordance with applicable law.

1. Who We Are

Sugoi Drop is operated by:

M/S RAKTEEM JANA
Trading as: Sugoi Drop
Srirampur, Ankri Srirampur
Pursurah, Hooghly
West Bengal – 712401
India

For privacy-related questions, requests, or complaints, you can contact us at:

Email: sugoidrop@gmail.com
Phone: 9883963620

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2. Information We Collect

Depending on how you interact with Sugoi Drop, we may collect the following categories of personal information.

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Information You Provide to Us

This may include:

• Full name

• Mobile or telephone number

• Email address

• Billing address

• Shipping or delivery address

• City, state, postcode and country

• Order and purchase information

• Products, sizes, quantities and variants purchased

• Payment and transaction-related information

• Information relating to returns, refunds or exchanges

• Information provided through customer-support communications

• Reviews, feedback or other information you voluntarily submit

• Information provided when participating in surveys, promotions or other activities

We do not intend to collect more personal information than is reasonably necessary for the relevant purpose.

​

Information Collected Automatically

When you visit or use our Website, certain information may be collected automatically, depending on the technologies and services used on the Website.

This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Referring website or URL

• Pages visited

• Date and time of visits

• Website interaction information

• Approximate location derived from technical information

• Cookies and similar identifiers

• Diagnostic and security information

This information may be used to operate, secure, maintain and improve the Website and to understand how visitors use our services.

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3. How We Collect Information

We may collect personal information when you:

• Visit or browse our Website

• Create or use an account, where available

• Add products to your cart or place an order

• Provide information during checkout

• Make a payment

• Contact customer support

• Submit a review or feedback

• Subscribe to marketing communications

• Participate in a promotion, survey or other activity

• Interact with our Website through cookies or similar technologies

We may also receive limited information from service providers that assist us with payment processing, shipping, delivery, website operation, analytics, security and other business functions.

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4. How We Use Personal Information

We may use personal information for the following purposes:

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Order Fulfilment

• Process and confirm your orders

• Process payments and refunds

• Arrange shipping and delivery

• Provide order and shipment updates

• Handle returns, exchanges and cancellations

• Provide customer support
   

Website Operation

• Operate and maintain our Website

• Provide requested products and services

• Improve Website functionality and user experience

• Troubleshoot technical issues

• Maintain Website security
   

Business Operations

• Maintain transaction and business records

• Prevent fraud, misuse and unauthorised activity

• Detect and investigate security incidents

• Resolve disputes

• Enforce our terms and policies

• Comply with applicable legal, regulatory and governmental requirements
   

Analytics and Improvement

We may use information about Website usage to understand customer behaviour, measure Website performance, identify technical problems and improve our products, services and Website.
 

Marketing

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send promotional communications about products, offers, discounts, launches and other Sugoi Drop updates.

You can opt out of marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.
 

5. Transactional Communications

Even if you opt out of promotional communications, we may still contact you where reasonably necessary to provide services you have requested.

These communications may include:

• Order confirmations

• Payment confirmations

• Shipping and tracking updates

• Delivery-related communications

• Return or refund updates

• Customer-support responses

• Important service or security notices

These communications are considered service-related rather than promotional.
 

6. Cookies and Similar Technologies

Our Website may use cookies, pixels, local storage and similar technologies to operate the Website and understand how visitors interact with it.

Cookies may be used for purposes including:
 

Essential Cookies

These may be necessary for functions such as:

• Shopping cart functionality

• Checkout

• Login or account functionality, where applicable

• Security

• Website operation
   

Functional Cookies

These may help remember preferences and improve your Website experience.
 

Analytics Cookies

These may help us understand:

• Which pages visitors use

• How visitors navigate the Website

• Website traffic and performance

• How the Website can be improved
   

Advertising and Marketing Technologies

Where applicable, we may use advertising or marketing technologies to measure campaigns, understand interactions with our Website or provide relevant promotional content.

The specific cookies and technologies used may change as we update or improve our Website.

You can manage or restrict cookies through your browser settings. Blocking certain cookies may affect the functionality of parts of the Website, including shopping or checkout features.
 

7. How We Share Personal Information

We do not sell or rent your personal information as a standalone commercial product.

However, we may share personal information with service providers and other parties where reasonably necessary for operating Sugoi Drop and providing our services.
 

Payment Service Providers

Payment-related information may be processed by third-party payment providers to securely process transactions, refunds and related activities.

We do not intend to retain sensitive payment credentials such as full card numbers, CVV numbers, payment passwords or similar authentication credentials unless such information is specifically required and lawfully retained by us.
 

Shipping and Logistics Providers

We may provide information such as your name, phone number and delivery address to shipping, courier and logistics providers so that your order can be delivered.
 

Technology and Hosting Providers

We may use third-party providers for website hosting, infrastructure, databases, security, technical support and other technology services.
 

Analytics and Marketing Providers

Where applicable, we may use third-party services to analyse Website usage, measure advertising performance and manage marketing communications.
 

Professional and Legal Advisers

We may disclose information to accountants, lawyers, auditors, consultants or other professional advisers where reasonably necessary.
 

Government and Law-Enforcement Authorities

We may disclose information where required or permitted by applicable law, court order, governmental request or legal process, or where reasonably necessary to protect our rights, customers, Website or property.

Service providers receiving personal information are expected to process it only as necessary to provide the relevant service or as otherwise permitted by applicable law.
 

8. Payment Information

Payments made through the Website may be processed by third-party payment service providers.

Depending on the payment method you choose, you may be redirected to or interact with the payment provider's systems.

Payment providers may independently process information according to their own privacy policies and terms.

Sugoi Drop does not request or require you to provide your card PIN, banking password, OTP or similar authentication credentials to us.

You should never share such credentials with Sugoi Drop personnel.
 

9. Shipping and Delivery

To fulfil an order, we may provide relevant information to delivery and logistics partners.

This may include:

• Name

• Phone number

• Shipping address

• Order details

• Delivery instructions, where applicable

This information is used to facilitate delivery, shipment tracking, customer communication and handling of delivery-related issues.
 

10. Analytics and Website Improvement

We may use analytics and similar technologies to understand how visitors use our Website.

Analytics information may include information such as:

• Pages viewed

• Traffic sources

• Device and browser information

• Approximate geographic information

• Website interactions

• Session and performance information

We use this information to improve Website performance, user experience, products and services.

Third-party analytics providers may process information according to their own privacy policies and applicable terms.
 

11. Marketing Communications

Where permitted by applicable law, Sugoi Drop may send promotional communications about:

• New products

• Discounts

• Special offers

• Product launches

• Sales

• Other Sugoi Drop updates

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us at sugoidrop@gmail.com.

Opting out of marketing communications will not prevent us from sending essential transactional or service-related communications.
 

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Fulfilling orders

• Providing customer support

• Processing returns and refunds

• Maintaining transaction records

• Preventing fraud

• Resolving disputes

• Maintaining business and accounting records

• Complying with applicable legal, tax, accounting and regulatory requirements

When personal information is no longer required for these purposes, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our retention practices.

Different categories of information may be retained for different periods depending on the purpose for which the information was collected and applicable legal requirements.
 

13. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the security of any account credentials or other authentication information associated with your use of the Website.

If you believe your interaction with us or the Website may have been compromised, please contact us promptly.
 

14. Personal Data Breaches

If we become aware of a personal data breach affecting personal information, we will take reasonable steps to:

• Contain and investigate the incident

• Assess and mitigate potential harm

• Take appropriate corrective measures

• Notify affected individuals and relevant authorities where required by applicable law
   

15. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information held about you

• Request correction or updating of inaccurate information

• Request deletion or erasure of personal information where applicable

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Raise a privacy-related grievance or complaint

• Exercise any other rights available to you under applicable law

To exercise a privacy right, contact us using the details provided in the Contact & Grievance Redressal section below.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.
 

16. Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw that consent by contacting us at sugoidrop@gmail.com, subject to applicable law.

Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

In some circumstances, we may continue processing certain information where such processing is required or permitted by applicable law, or where it is necessary for purposes such as completing a transaction, maintaining legally required records, preventing fraud or resolving disputes.
 

17. Children's Privacy

Our Website is not specifically directed toward children.

We do not knowingly seek to collect personal information from individuals who are not legally capable of providing consent under applicable law, except where such collection is permitted by law and appropriate consent has been obtained.

If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us so that we can take appropriate action.
 

18. Third-Party Websites and Services

Our Website may contain links to or integrations with third-party websites, platforms or services.

These third parties may have their own privacy policies, terms and data practices.

Sugoi Drop is not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the applicable privacy policy before providing personal information to any third-party service.
 

19. International Data Transfers

Some third-party service providers used by Sugoi Drop may process information in countries outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.
 

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website, technology, services or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

You are encouraged to review this Privacy Policy periodically to stay informed about how we handle personal information.
 

21. Contact & Grievance Redressal

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

M/S RAKTEEM JANA
Trading as: Sugoi Drop
Srirampur, Ankri Srirampur
Pursurah, Hooghly
West Bengal – 712401
India

Phone: 9883963620
Email: sugoidrop@gmail.com

We will review and respond to privacy-related requests and grievances within the time period required under applicable law.
 

22. Applicable Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Nothing in this Privacy Policy limits any rights available to individuals under applicable data protection, consumer protection or other applicable laws and regulations.